Concierge & Companion Care
A loved ones transition from their home to a memory care residence is a difficult time in a families life and can seem overwhelming. We understand the importance of familiarity and sense of belonging. Fox Trail is here to help and offer you peace of mind.
Our Concierge and Companion Care Program is designed to acclimate your loved one during his/her first 30-days of residence by familiarizing them with the comforts of their new home and gently introducing them to the many wonderful benefits of day-to-day living here at Fox Trail.
The concierge program offers a new resident the opportunity to transition into our community with a designated partner every step of the way, from the first day to the 30th day and beyond if utilized in conjunction with our companion program.
We welcome new residents with a designated team member specifically dedicated to:
- assist with the logistical details of moving in
- facilitate introductions with staff and other residents
- coordinate care services and daily schedules
- acquaint with various wellness programs and activities
All based upon the resident’s wishes.
In addition, a keepsake book, “Living Life Well” with pictures, words, photographs and quotes will be gifted to the family after the 30-day experience.
Concierges offer extended services and amenities beyond activities of daily living to a new resident. The service offers a sole person to communicate with, designated to them and their particular needs and interests. Whether it be unpacking and settling in on the first day, assistance arranging and setting up their room, being escorted to a daily meal, or relaxing in good company with a good book, a card game or just the comfort felt while watching television next to someone.
After successfully transitioning into our communities, many family members choose to add Companion Care services for their loved one.
The companion program can be coupled with the concierge program or utilized independently. The desired number of hours of companionship is based on family discretion. The intent of this service is to enhance the camaraderie and socialization that is so vitally important to our residents and their health. The companion program allows for one-on-one socialization and activity participation. It engages residents on a personal level, allows them independence away from the group should they so desire and promotes further an overall state of contentment.
Relationships develop between the families and the concierge/companion that facilitate security and trust. It truly enhances the quality of care, communication and strongly solidifies the foundation every resident move in should aspire to be.
About our Concierge and Companion Care Team
Our care staff are the wonderful people behind our continued commitment to helping Alzheimer’s and dementia residents “Live life well”. Our memory care professionals are devoted to providing 24 hour, well-rounded care with skill, compassion and dignity.
Concierge & Companion Care services are coordinated through our Programming Department led by our VP of Special Programming, Laura Politz.
Prior to moving my mother into Fox Trail Memory Care Living at Hillsdale we had very disturbing experiences at two other dementia care facilities so we were nervous. I really cannot convey how absolutely wonderful we have all been treated at Hillsdale!!! In no uncertain terms it has exceeded our expectations. They are kind, gentle and really recognize and address the individual's particular needs. They interact with the family members, as well as their residents with compassion, concern and empathy that I am certain cannot be rivaled anywhere else. My mother had been labeled combative, was overly medicated and not really kept clean which seemed to add to her agitation and discomfort elsewhere. Since she has moved into the Hillsdale house we have not had a single phone call or report regarding her behavior. She is calm and comfortable. This is because the pay attention to her needs and what she wants. This is such a relief. We are so grateful to all. This staff is sincere and willing to accommodate on so many different levels. I recommend them highly with no reservation at all.
— Hildy D.